Refund policy
At Sacred Salt, we want you to feel confident trying our products. If something isn’t right with your order, please contact us at sacredsalthydration@gmail.com, and we’ll do our best to make it right.
30-Day Satisfaction Guarantee
If Sacred Salt isn’t the right fit for you, you may request a refund within 30 days of the date your order was delivered.
Our satisfaction guarantee applies to your first purchase of Sacred Salt and covers up to one opened bag per customer or household. You do not need to finish the entire bag before contacting us.
If your order contained multiple bags:
- One opened bag may qualify for our satisfaction guarantee.
- Any additional bags must be unopened, unused, and in their original sealed packaging to qualify for a refund.
- Individual opened or used stick packs are not eligible for separate refunds.
To request a refund, email sacredsalthydration@gmail.com with your name, order number, and a brief explanation of your request.
Unopened Products
Unopened and unused products may be returned within 30 days of delivery, provided they remain sealed and in their original condition.
Please contact us before mailing anything back. Returns sent without prior authorization may not be accepted. We will provide return instructions and the appropriate return address after approving your request.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If your package contains a damaged, defective, or incorrect product, contact us within seven days of delivery at sacredsalthydration@gmail.com.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging, when applicable
Once the issue is confirmed, we will provide a replacement or refund at no additional cost to you.
Missing or Lost Packages
If your tracking information has not updated for an extended period or your order appears to have been lost in transit, please contact us so we can investigate with the shipping carrier.
Sacred Salt is not responsible for orders delivered to an address entered incorrectly during checkout. However, please contact us as soon as possible, and we will try to help.
For packages marked as delivered but not received, customers should first check with household members, neighbors, building management, and the shipping carrier. We will review these situations individually and assist where reasonably possible.
Order Cancellations and Address Changes
Contact us as soon as possible if you need to cancel an order or change the shipping address.
We cannot guarantee that an order can be changed or canceled after it has entered processing or been shipped. Once an order has shipped, it will be subject to the terms of this return policy.
Subscriptions
Subscriptions may be canceled at any time before the next scheduled order is processed by managing your subscription through your customer account or by emailing sacredsalthydration@gmail.com.
Canceling a subscription stops future subscription orders. It does not automatically cancel or refund an order that has already been processed, charged, or shipped.
Subscription orders that have already been delivered may qualify for a return or refund under the same eligibility requirements described in this policy.
Refunds
Once a refund is approved, it will be issued to the original payment method used for the order.
Original shipping charges and return shipping costs are not refundable unless the order arrived damaged, defective, incorrect, or was otherwise the result of an error by Sacred Salt.
After we issue a refund, your bank or payment provider may require additional time to post the funds to your account.
Final-Sale Items
The following items are not eligible for return or refund:
- Gift cards
- Products specifically marked “final sale”
- Promotional samples or complimentary products
- Products purchased from an unauthorized third-party seller
- Products returned more than 30 days after delivery
- Multiple opened bags from the same order
- Products showing signs of misuse, tampering, or policy abuse
Products purchased from a retail store or another authorized seller must be returned to the original place of purchase and are subject to that seller’s return policy.
Exchanges
We do not currently offer direct exchanges. If your product qualifies for a return, we can issue a refund so that you may place a new order.
Fair-Use Policy
Our satisfaction guarantee is intended to give first-time customers the confidence to try Sacred Salt without unnecessary risk. We reserve the right to deny or limit refunds when we reasonably determine that this policy is being misused, including repeated refund requests, excessive returns, fraudulent activity, or attempts to refund products purchased for resale.
Contact Us
For questions or to request a return or refund, contact:
Sacred Salt Hydration LLC
Philadelphia, Pennsylvania
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ethanjwollman@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ethanjwollman@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ethanjwollman@gmail.com.